Comments on: Is your CAPTCHA costing you sales? http://blog.softwarepromotions.com/index.php/is-your-captcha-costing-you-sales-2009-08-10/?utm_source=rss&utm_medium=rss&utm_campaign=is-your-captcha-costing-you-sales Software marketing - Google AdWords - news blog Wed, 25 Jan 2012 23:09:28 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Marcus Tettmar http://blog.softwarepromotions.com/index.php/is-your-captcha-costing-you-sales-2009-08-10/comment-page-1/#comment-588 Marcus Tettmar Mon, 10 Aug 2009 14:46:58 +0000 http://blog.softwarepromotions.com/?p=1794#comment-588 And I wonder how many sales are lost due to valid queries being lost among thousands of spam messages as a result of NOT having CAPTCHA ... I know that we were certainly overwhelmed by spam before we added CAPTCHA to our enquiry forms. And I wonder how many sales are lost due to valid queries being lost among thousands of spam messages as a result of NOT having CAPTCHA … I know that we were certainly overwhelmed by spam before we added CAPTCHA to our enquiry forms.

]]> By: Dave Collins http://blog.softwarepromotions.com/index.php/is-your-captcha-costing-you-sales-2009-08-10/comment-page-1/#comment-587 Dave Collins Mon, 10 Aug 2009 14:07:25 +0000 http://blog.softwarepromotions.com/?p=1794#comment-587 No, I'm saying that I don't believe these "lost conversions" were likely from the start. No, I’m saying that I don’t believe these “lost conversions” were likely from the start.

]]> By: GBGames http://blog.softwarepromotions.com/index.php/is-your-captcha-costing-you-sales-2009-08-10/comment-page-1/#comment-586 GBGames Mon, 10 Aug 2009 13:36:13 +0000 http://blog.softwarepromotions.com/?p=1794#comment-586 To be fair, some CAPTCHAs are not easy to read. I've encountered more than a few in which a letter could potentially be an I, an L, or a 7, and I didn't know which. I have also seen some that have letters clipped along the edge of the image. Luckily some allow you to load a new one, and eventually one is easier to read. But if it is too frustrating, and I decide it is not worth my time, are you saying that I would be in the minority of people? I would imagine that online behavior is a bit different from in-store behavior. In the store, people are ready to buy, and it's more of a hassle to get out of the store by not paying than to pull out the card. Online, it's easy to click the X button on the window or tab in which the store exists for them. Are you saying that 3.2% is insignificant enough to ignore due to the benefits that CAPTCHA provides? To be fair, some CAPTCHAs are not easy to read. I’ve encountered more than a few in which a letter could potentially be an I, an L, or a 7, and I didn’t know which. I have also seen some that have letters clipped along the edge of the image. Luckily some allow you to load a new one, and eventually one is easier to read.

But if it is too frustrating, and I decide it is not worth my time, are you saying that I would be in the minority of people? I would imagine that online behavior is a bit different from in-store behavior. In the store, people are ready to buy, and it’s more of a hassle to get out of the store by not paying than to pull out the card. Online, it’s easy to click the X button on the window or tab in which the store exists for them.

Are you saying that 3.2% is insignificant enough to ignore due to the benefits that CAPTCHA provides?

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